The CoDA Literature project consists of Polwarth Publishing LLP (known henceforth as ‘PPLLP’) acting under exclusive licence in the United Kingdom from CoDependents Anonymous Inc., USA.
Polwarth Publishing is trading online. All prices are displayed in pounds sterling (£) on our website codaliterature.co.uk - We offer no discounts or incentives as a vendor to the membership of CoDependents Anonymous UK.
- Local VAT and Distance Selling Regulations
PPLLP is not VAT registered at this time, and the books offered online are not VAT applicable.
- Selling Territory
PPLLP sells CoDA literature exclusively within the United Kingdom – England, Scotland, Wales and Northern Ireland ONLY. PPLLP will sell literature via codaliterature.co.uk to private individuals for home use, or member groups for group use ONLY.
Business customers, retailers and professional organizations, must order through a bona fide UK book distributor or Nielsen’s, or by contacting us via the web site.
When you place an order to purchase a product from PPLLP Online, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've despatched that product to you. That acceptance will be complete at that time. Any products on the same order which we have not confirmed in a Despatch Confirmation E-mail to have been despatched do not form part of that contract.
PPLLP recognises the concern of our customers regarding privacy of information. All information you give to PPLLP is stored securely, and is not accessible to other users. Rest assured that any information you give to PPLLP will not be distributed to any other company outside of the PPLLP Group or its affiliated partners, unless you give us your express consent.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.
We will not e-mail you or pass your information to another trader unless you have given us your consent. In order to process your payment we may, however, provide financial information to our account processors (including Banks and such organisations), and will provide your basic information for the purposes of fulfilling your order and shipping it to you from our warehouse vendor. The type of information we will collect about you includes:
ordered items & details
Credit/debit card details are never collected directly on our site and only via third-party, industry reliable banking payment partners. We will not collect sensitive information about you without your explicit consent.
We will endeavour to ensure the information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first, except for payment processing through the secure channels of our banking partners.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us.
We do not knowingly collect for company use any personal information of children under 12 without the consent of their parent or carer.
We may, from time to time, contact you for research purposes only, to ensure we are giving you the best customer service. By accepting these Terms & Conditions, you accept to receive the occasional email from us that is not directly pertaining to a prticular order. If you do not wish to participate, and wish to opt-out of these emails, a clear opt-out option will be placed clearly on ech correpondence.
PPLLP uses Actinic and Banking partners like Paypal who employ industry standard encryption to ensure the highest security for credit card and personal details submitted over the Internet. Recent surveys have shown that there is less fraud on the Internet than in real life situations (such as using your credit card in a department store or at a restaurant), and we're confident that we are offering the secure service you can expect from PPLLP.
CONFIDENTIALITY: PPLLP is regsitered with Data Protection and maintains high standards to protect any information necessary to complete orders. No transactions of any kind currently occur on this site, it is either through Paypal or your bank, therefore we have no financial information to store.Care is taken in packaging orders in plain, umarked packaging, and every effort is made to protect anonymity and have no markings that reveal the subject matter of the contents. However, we CANNOT GUARANTEE that no marking will ever be discernable, or that in certain situations dealing with wrapping, or where a carrier inadvaertently drops or were to open a box, or a shipping label for delivery reference - actions completely outwith our control - that the contents may inadvertently be revealed.
- Shipping & Payments
As this is a service facilitation of a literature programme for a dedicated membership entity, special shipping tiers are arranged to optimize the effectiveness of shipping vendors and related fees for shipping services, as well as insurances:
A. Purchases totaling under £20…
-will be shipped Royal Mail, which carries insurance on items for the same amount
-will incur a packing & handling charge of £1.50
- can be paid for via Credit/Debit card, BACS or in person at a Halifax/Bank of Scotland location
B. Purchases over £20, but less than £50…
- will be shipped by UK Mail services
-will incur a packing & handling charge of £2.50
- can be paid for by BACS or in person at a Halifax/Bank of Scotland location ONLY
- any claim for loss/damage must be reported immediately within 2 business days of the occurrence for any claims to be made.
C. Purchases over £50…
- will be shipped by UK Mail services, and will be assessed a mandatory £4.99 insurance fee to cover the accidental loss/damage as stipulated by UK Mail
-will incur a packing & handling charge of £3.00
- can be paid for by BACS or in person at a Halifax/Bank of Scotland location only
- any claim for loss/damage must be reported immediately within 2 business days of the occurrence for any claims to be made.
D. Shipping logistics & Terms
PPLLP cannot be responsible for acts on behalf of any carrier outwith our control. YOU MUST PROVIDE A VALID SHIPPING ADDRESS and CONTACT INFORMATION/TELEPHONE to ensure reliable service, and for large orders SOMEONE MUST BE PRESENT ON THE DELIVERY DAY BETWEEN 9AM and 5PM, otherwise the carrier will issue a ‘while you were out’ notice or similar.
We cannot be responsible for any charges for redelivery, or any expenses as a result of missed deliveries, or damage caused by deliveries left with third parties or any other acts of the delivery agent outwith our control.
WE ARE NOT RESPONSIBLE FOR MALFORMED, INCOMPLETE, OR ERRORS IN SHIPPING ADDRESSES PROVIDED BY THE CUSTOMER. CORRECTIONS, RE_SHIPMENTS OF INCORRECTLY ADDRESSED ORDERS SHALL BE AT THE COST OF THE CUSTOMER.
8 JUNE 2016: Shipping notice
Going forward, please note that ALL ORDERS over £20 MUST BE SIGNED FOR. We cannot be responsible for any "special arrangements" with couriers (e.g. leave on porch) and the like. Thank you for your cooperation.
E. Shipping Despatch
We will, in most cases endeavor to ship same day, if an order is received before 12 noon, however, we cannot guarantee this. In any case, orders will be shipped within 72 business hours from time of receipt. While Royal Mail 1st Class and UK Mail are next-day general services, WE DO NOT PROVIDE GUARANTEED NEXT-DAY delivery.
- Payment (this item updated 26 Feb 2017)
Because this is a facilitative/utilitarian account, we’ve endeavored to offer the most reasonable rates and options for CoDA members, and book prices at the cheapest level possible while ensuring good quality, however this comes with certain limitations and parameters.
***NOTICE ON HOW TO MAKE BANK PAYMENTS FOR YOUR ORDER***
Dear Members, Currently there are TWO WAYS to pay for CoDA UK Literature, PAYPAL and BANK TRANSFER:
PLEASE ALSO NOTE: We DO NOT ACCEPT CHEQUES DIRECTLY. IF YOU WISH TO PAY BY CHEQUE YOU MUST TAKE IT TO A HALIFAX, BANK OF SCOTLAND or LLOYDS and pay into our account as indicated below. Please DO NOT send cheques to our warehouse address, as this will delay your order. Thank you.
HOW TO PAY BY BACS OR IN PERSON:
1. Complete your order here, and take down the final, total amount
2. Initiate a payment via online, telelphone banking, or in person for the full amount
3. Once received/cleared, we will ship your order
BACS/Bank payments are a cash payment you initiate AT YOUR BANK. It has nothing to do with our online systems, or our web site. You must either use online banking, or telephone banking to send the payment to our sort code and account number - or take the payment in physically.
This is a very simple process for most people once you learn how, and is explained in full, by clicking this link: https://gocardless.com/guides/posts/bacs-payments/#bacs-transfer-direct-credit.
Alternatively, you can pay in cash or by cheque (take 5 days to clear), in person at any Halifax or Bank of Scotland branch, using these details. The order is held until the payment is received. In order to do this, you will need to use telephone or online banking with your bank, and transfer to:
sort code: 80-22-60
- Refunds and Returns
Should you change your mind about your order, PPLLP operates within the legal UK 7-day ‘Cooling Off’ period, 7 working days of the confirmation of your order. This policy is in accordance with the UK Distance Selling Regulations. A full refund will be given for the returned items (including original postage costs), providing they are in their original condition and accompanied by a copy of the delivery note or receipt. Any postage costs incurred when returning your items will be at your own cost.
In all cases, orders to be considered for refund must be returned in their original packaging to:
Polwarth Publishing LLP
Sea View Works,
All returns are accepted at the discretion of PPLLP, and refunds will be given in the same tender type as the original payment.
Please allow 14 days (in addition to the delivery time) for the return to be processed.
10. Non Delivery
In the event that a despatched item is delayed or assumed lost in transit we cannot offer to replace or refund until: 7 business days after dispatch. PPLLP shall have no liability to you unless you notify us within a total of 14 days of the date on which the goods were despatched to you.
If you notify a problem to PPLLP under this condition, PPLLP’s only obligation will be, at its option, to make good any shortage or non-delivery; or to replace or repair any goods that are damaged or defective.
11. Use of Site
PPLLP reserves the right to refuse service, terminate accounts, and/or cancel transactions in its discretion, if PPLLP believes that customer conduct is in violation or breach of any applicable law or PPLLP terms and conditions, or is harmful to the interests of PPLLP. This does not affect your statutory rights as a consumer. Contracts are established at time of despatch.
Certain links in this website could lead to websites not under control of PPLLP. They are provided solely for your convenience and do not constitute any endorsement of any third party products or services. PPLLP accepts no responsibility for any loss or damage you sustain by visiting these websites.
The layout, content, design, graphic, photographic, text, multimedia, audio-visual material and other contents of PPLLP are the property of CoDA Inc. USA, and has been licensed to PPLLP, and are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties, and conventions. Information, logos, titles, and Internet links accessed, obtained, downloaded or copied by or through PPLLP services belong to the purveyors of such information and Internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties. You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.
Core bibliographic and image data on formal bound books supplied by Nielsen BookData Ltd:
Nielsen BookData Ltd
Data Preparation Department
89-95 Queens Way
Tel: +44 (0)1438 744 100
Fax: +44 (0)1438 745 578
You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.
PPLLP does not represent or warrant that the material comprised on this site is completely accurate or up to date and PPLLP should have no liability in respect of such material or for any use of any such information by any person. Any information regarding availability is subject to publishers stock levels.
This website is not directed to any person in any jurisdiction whether the publication or availability of the website, or the promotions or offers, is prohibited and persons to whom such prohibitions apply must not use the website.
These terms and conditions are guaranteed by and constructed in accordance with Scottish law with Scottish courts having exclusive jurisdiction.